Unlocking the Secrets to an Outstanding Commerce Operation

Combining Best-in-Class Solutions to Offer Enhanced B2B and B2C Customer Experiences

E-Book Overview

E-Commerce usage has exploded since the onset of the pandemic, accelerating the growth of several key digital trends. A quickly emerging trend is the elevated expectation for a seamless, omnichannel customer experience. Today, B2B buyers expect the same frictionless, easy-to-navigate shopping journey when they make purchases for their business that they have when they’re buying for themselves as consumers. These changes are having a dramatic impact on B2B transactions. 

Fast tax calculation is an essential part of ensuring those easy, B2C-like experiences. 

Download this e-book to discover: 

  • What B2B buyers expect as they research and transact purchases 
  • Key challenges to delivering a better B2B customer experience 
  • What’s causing the gap in customer experience 
  • How you can create great B2B buying experiences by leveraging a powerful ecommerce platform like Salesforce Commerce Cloud with a tax technology solution 

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