General Training Information

Training Policies

• Substitutions Policies

  Attendee substitutions from within your company may be made at any time.  All requests for a substitution must be made in writing on your company’s letterhead and should include the following information:

  • Name of the person scheduled to attend
  • Name of person who will be attending
  • Customer ID number
  • Class number
  • Class date
  • Class name
• Rescheduling Policies

  You can reschedule for another class up to three days prior to the class start date. All requests to reschedule another class must be made in writing on your company’s letterhead and should include the following information:

  • Name of the person scheduled to attend
  • Name of person who will be attending
  • Customer ID number
  • Class number
  • Class date
  • Class name
• Vertex Cancellation Policy

  Vertex reserves the right to cancel a scheduled regional or web class at our discretion. In the event a class is canceled, we will contact you immediately to arrange for another class date or a refund of the class fee paid.

  Please be advised that Vertex is not responsible for fees incurred for travel, such as nonrefundable airline tickets or other travel accommodation cancellation fees that result from cancellation of a class.

• Customer Cancellation Policy

  If it is necessary for you to make a cancellation, please note our following cancellation policies.

  All cancellations must be made in writing on your company’s letterhead and should include the following information:

  • Name of the person scheduled to attend
  • Customer ID number
  • Class number
  • Class date
  • Class name

  No cancellation fee is charged if notice is received by Vertex within 72 hours after the attendee’s registration confirmation is faxed or e-mailed (“confirmation period”).

  Cancellations made after the 72 hours confirmation period will receive a credit for the same course, which will expire 1 year after the date of issuance.

  In the event that a registrant cancels and does not reschedule within at least 15 business days prior to the cancelled class start date, such registrant will be charged the full course fee or a training credit will be applied to cover the cancellation.  Registrants who do not provide cancellation notice for the class will either be charged the full course fee, or where provided, outstanding training credit will be applied to cover the course fee.

• Refund Policy

  Refunds are provided if a cancellation notice is received by Vertex within 72 hours after the attendee’s registration confirmation is faxed or emailed (“confirmation period”).

  All requests for refunds must be made in writing on your company’s letterhead and should include the following information:

  • Name of the person scheduled to attend
  • Customer ID number
  • Class number
  • Class date
  • Class name

  Refunds are also provided when Vertex cancels a scheduled class. Refunds for a Vertex canceled class will be handled as follows:

  You will receive an email notification that Vertex has canceled a class. Alternate class dates will be provided for the same class. If you choose to register for an alternate class, you will receive an email and registration confirmation for the new class. 

  If Vertex does not receive a new registration request within 10 business days, a refund will be processed as follows:

  • Payment not received: the invoice will be canceled
  • Payment received:  a check for the class fee will be mailed to the Accounts Payable Department of your company

Locations

• Chicago, IL

  Training Center

  MicroTek Chicago Training & Meeting Rooms
  230 West Monroe Street
  Chicago, IL 60606
  Phone: 312-236-3811

  MicroTek Chicago is within walking distance to some of Chicago's major attractions, including Willis and Trump Towers, Millennium Park and The Magnificent Mile. Located only four blocks from Union Station and within blocks of our partner hotels.

  Directions

  For a map click on the following link: Get Directions

  Training Center is located on the corner of Monroe and Franklin. The Main Entrance in on Franklin Street. Monroe is a One Way street that runs West to each and is one block West of Wells Street.

  From the North: Take I-90/94 South (Kennedy Expressway) to Monroe East exit.

  From the South: Take I-90/94 North to Monroe East exit.

  From the West: Take I-290 East (Eisenhower Expressway) and exit at Wacker/Franklin.

  Hotel Information

  For Hotel information, more detailed directions, and hotel discounts, please visit MicroTek's Web site at: https://www.mclabs.com/room-rentals/microtek-chicago/

  Parking

  Tower Self Park – 211 West Adams Street. The discounted rate is $25 per day (for up to 24 hours) and is payable by CASH ONLY to a MicroTek Chicago facility staff member. Please present the ticket that you received when you entered the garage along with your cash payment and you will be given a validation ticket. Be sure to retain both the entry and validation tickets as you will need to insert both of them at the exit gate when leaving the garage in the evening. You do not need to stop at the pay stations located in the garage lobby.

  Transportation

  Metra Train: Metra trains from the suburbs arrive at both Union and Ogilvie Stations. Each station is about a 3-block walk to our facility.

  CTA – Chicago Transit Authority: The CTA-EL Blue Line (O'Hare Airport) can be taken to the Monroe & Dearborn terminal. The train ride will take approximately 1 hour and then a 4 block walk to the facility. The CTA-EL Orange Line (Midway Airport) ride to the Washington & Wells terminal will take 35-40 minutes followed by a 2 block walk to the facility.

  Yellow Cab: 312-829-4222

  Airports: Chicago O'Hare International Airport (ORD) or Chicago Midway Airport (MDW)

• King of Prussia, PA

  Training Center

  ExitCertified
  Parkview Tower
  1150 First Avenue
  Suite 200
  King of Prussia, PA 19406
  Phone: 800-803-3948
  www.exitcertified.com

  ExitCertified training center is located within walking distance from the Radisson Hotel Valley Forge Hotel. The center is located on the second floor. For additional information about this center visit ExitCertified web site at: https://www.exitcertified.com/locations/philadelphia-training

  Directions from the Philadelphia International Airport

  Follow signs for I-95 South. Take I-95 South to exit #7, I-476 North and follow to I-76 (Schuylkill Expressway) West. Take the Schuylkill Expressway (I-76) west to exit #327, Mall Boulevard. Bear right at the first light onto Mall Blvd. Turn right at the next light onto North Gulph Road and proceed approximately 1.5 miles. Turn right onto First Avenue and stay in left hand lane. Turn left into the parking lot at the Parkview Tower entrance. The ExitCertified facility is located on the second floor of the Parkview Tower, right next to the Radisson Hotel Valley Forge.

  Parking

  There is ample free parking located in the front of the building.

  Transportation Options from the Philadelphia International Airport:

  The training center is approximately 20 miles from the Philadelphia International Airport. There is no direct public transportation from the airport to the training center. The following transportation options are available to get to our training center from the airport: car rental, shuttle service, Uber, or Lyft.

  Tropiano Shuttle Service

  Reservations are required at least 24 hours in advance by calling (800) 559-2040. Shuttles depart from the Airport Ground Transportation Area every 30 minutes from 6:00 AM to 12:00 AM (midnight). The shuttle will drop off in front of the Radisson Hotel. From the hotel lobby follow the signs to the Parkview Tower. For additional information and updated fares click on the following link: http://www.tropianotransportation.com/home

  Uber

  For information about using Uber from the Philadelphia Airport, please click on the following link: https://www.uber.com/airports/phl/

  Lyft

  For information about using Lyft from the Philadelphia Airport, please click on the following link: https://www.lyft.com/airports/phl

  Hotel Information

  For Hotel information and more detailed directions and hotel Discounts, please visit ExitCertified’s Web site at https://www.exitcertified.com/locations/philadelphia-training

• London, UK

  Training Center

  Imparando City of London Learning Center (MicroTek London Training Facility)
  56 Commercial Road
  London, E1 1LP
  Phone: 0845 262 9492 or +44 (0) 207 702 9033

  Imparando City of London Learning Center Ltd./MicroTek London Training Facility is easily accessible from major airport hubs including London Heathrow, London Gatwick, London City, and London Stanstead. Transport links from airports can take you into the heart of London.

  Directions

  For a map click on the following link: Get Directions

  Please see the MicroTek London Training Facility Web pages for directions from Aldgate Tube Station, Aldgate EAST Tube Station; Londo Heathrow, London City Airport; and London Stansted. https://www.mclabs.com/uk/room-rentals/microtek-london/

  Transportation

  For London Bus Information: Click on the following link: https://tfl.gov.uk/plan-a-journey/

  Hotel Information

  For Hotel information, more detailed directions, and hotel discounts, please visit MicroTek's Web site at: https://www.mclabs.com/uk/room-rentals/microtek-london/

  Parking

  Imparando does not have any dedicated parking spaces on-site, however, there is a car park called Arch Parking, conveniently located near to the training facility on Back Church Lane.

• Orlando, FL

  Training Center

  MicroTek Orlando Training & Meeting Rooms
  2145 Metrocenter Boulevard, Suite 150
  Orlando, FL 32835
  Phone: 407-532-4704

  MicroTek Orlando is located near Orlando's major attractions, such as Universal Studios and Walt Disney World. For a map click on the following link: Get Directions

  Directions from Krikman Road

  Turn onto Metrowest Blvd toward the large Metrowest sign. At the second red light, turn right onto Metrocenter Blvd. MicroTek is in the second building on the right, a 4-story beige office building with "Pearson" in blue lettering at the top.

  Hotel Information

  For Hotel information, more detailed directions, and hotel discounts, please visit MicroTek's Web site at: https://www.mclabs.com/room-rentals/microtek-orlando/

  Parking

  There is complimentary parking surrounding the building.

  Transportation

  MicroTek Orlando is location on Bus Route #23. Click on the following link for additional details about Lynx Public Transportation: http://www.golynx.com/maps-schedules/

  Yellow Cab: 407-699-9999

• San Diego, CA

  Training Center

  San Diego Training and Conference Center (SDTACC)
  Diamond View Tower
  350 Tenth Avenue, Suite 950
  San Diego, CA 92101
  Phone: 619-235-8600

  Directions from San Diego International Airport

  Take Harbor Drive from the Airport east to Fifth Avenue turn left (north). Take Fifth Avenue three blocks and turn right (east) on J Street. Take J Street five blocks to Tenth Avenue; turn right (south) proceed 30 feet to the entrance of DiamondView Tower.  SDTACC is located on the ninth floor of the Diamond View Tower. Click here for additional directions.

  San Diego Training and Conference Center is located downtown, adjacent to the Padres’ ballpark in the exciting new East Village neighborhood, only steps from the Convention Center.

  Hotel Information

  For Hotel information and more detailed directions and hotel Discounts, please visit SDTACC’s Web site at http://www.downtownvenue.com/.

  Parking

  The entrance to The Padres Parkade is located diagonally across the street from DiamondView Tower on Tenth Avenue, a one-way street heading south. Daily rate is under $10.00. Click here for information on additional parking garages. 

• San Francisco, CA

  Training Center

  MicroTek San Francisco
  655 Montgomery Street
  San Francisco, CA 94111
  Phone: 415-546-3811

  MicroTek San Francisco is located in the heart of San Francisco's Financial District and it in within block of San Francisco's best restaurants and shopping center as well as being located near many hotels. For a map click on the following link: Get Directions

  Directions from San Francisco International Airport

  Take the Pittsburg/Bay Point – SFIA/Millbrae towards Pittsburg/Bay Point. Exit at Montgomery Station and head southwest on Market Street towards Montgomery Street. Take a sharp right onto Montgomery Street and 655 Montgomery will be on your left.

  Hotel Information

  For Hotel information, more detailed directions, and hotel discounts, please visit MicroTek's Web site at: https://www.mclabs.com/room-rentals/microtek-san-francisco/

  Parking

  Montgomery Street Garage
  655 Montgomery Street
  Pricing (estimate) $5/30 minutes with a $25 daily maximum. Ask for the early bird special if you arrive by 9:00 AM and leave by 7:00 PM.

  Portsmouth Square Garage
  733 Kearney Street
  San Francisco, CA
  Pricing (estimate) $3/hour. Hours of operation: 24 hours, 7 days a week

  Washington Street Garage
  622 Washington Street
  (Corner of Washington Street and Columbus Avenue.)
  Pricing (estimate) $10/hour. Hours of operation, M-F 6:00 AM -9:00 PM

  Golden Gateway Garage
  250 Clay Street
  San Francisco, CA
  Pricing (estimate) $7/hour with a $38 daily maximum. Ask for the early bird special (M-F) if you arrive by 8:30 AM and leave by 10:00 PM.

  Public Transportation

  BART: Click on the following link for schedule information, stations, and fares for the Bay Area Transit: http://www.bart.gov/

  SFMTA: Click on the following link for schedule, bus stops and fares for the San Francisco Municipal Transportation Agency.

  San Francisco Bay Berry: Click on the following link for schedule and Ferry information: http://sanfranciscobayferry.com/

  Yellow Cab: 415-333-3333