By providing the following information and agreeing to the terms and conditions of Vertex Consulting Priority Help you will receive consulting assistance to diagnose and/ or remediate issues related to your deployment and use of Vertex software. We may require remote guided access to your system, and a dedicated point of contact to perform these services. Please fill out the form below and we will respond back within 8 business hours with a confirmation email and description of the services to be performed based on your issue description.
Please note: This is a chargeable service and fees as outlined in our confirmation email will apply. If you are looking for standard support during normal support hours (8:15 a.m. to 8:00 p.m. ET, Monday through Friday, excluding business holidays), please submit an Online Request form.