Customers who enjoy their shopping experience buy 140% more than those that don't, and are 74% more likely to make repeat purchases. With eCommerce growing at 9.7%, retailers who succeed in orchestrating great CX journeys will reap the benefits. Join Neopost Shipping, Vertex and DHL Express for a 45-minute webinar to learn how you can use CX as a competitive advantage in this increasingly crowded eCommerce market.
In this webinar we will explore:
What the next generation of consumers, Gen Z, wants
How retailers can respond to these demands for better CX with agility
Which types of technologies can provide quick wins with long-term gains