How a Financial Services Company Modernized Tax with Vertex

The Challenge: Managing Complex Sales Tax Compliance Across Thousands of Jurisdictions

For a global financial services reporting company, managing indirect tax compliance across the U.S., Canada, and the UK meant navigating more than 12,000 taxing jurisdictions, filing over 200 monthly returns, and supporting 10 legal entities. Legacy systems and manual processes made reconciliations time-consuming, increased complexity, and created challenges as the business continued to grow through acquisitions.

The Solution: Modernizing Tax Operations with Vertex O Series On-Demand

To modernize its tax operations, the company migrated to Vertex O Series On-Demand and integrated it with Oracle, Salesforce Billing, and Stripe. By consolidating tax processes into a cloud-based environment, the organization streamlined tax determination, reduced manual effort, improved reporting visibility, and created a scalable foundation to support new entities, products, and selling channels.

The Results: $250,000 in First-Year Savings and Improved Audit Readiness

The move to Vertex delivered approximately $250,000 in first-year savings while reducing maintenance costs and automating critical tax workflows. The company improved compliance, strengthened audit readiness, and accelerated onboarding during mergers and acquisitions, helping the tax team support continued business growth with greater confidence and efficiency.

Company Profile

Industry: Financial services 
Business Model: B2B and B2C 
Revenue: $2.2 billion

Vertex Solutions

• Vertex O Series (North America Sales Tax, Value Added Tax)
• Vertex Indirect Tax Returns - North America

IT Environment

• ERP: Oracle R12
• Billing: Salesforce
• Payment Processing: Stripe