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Driving Innovation at Vertex: A Strategic Vision

A woman browses Vertex solutions on her laptop while talking on the phone, in the comfort of her home. She is surrounded by greenery.

At Vertex, innovation is a mindset embedded in everything we do. We are committed to developing forward-thinking solutions that empower businesses to adapt, grow, and lead in today’s dynamic environment. Our approach blends strategic investment, emerging technologies, and a constant focus on customer needs to ensure we remain ahead of the curve.

Accelerating AI-Driven Solutions

But innovation doesn’t happen in a vacuum—it takes the right team to turn ideas into reality. That’s why we’re investing in multidisciplinary teams who are at the cutting edge of emerging technologies. From AI and automation to cloud-first strategies, our talent is always exploring the latest trends and bringing forward-thinking solutions to life.

By fostering a diverse and inclusive environment, we are building the foundation for sustainable innovation. This team-first approach allows us to remain agile, quickly adapting to market shifts and solving our customers’ most pressing challenges. As we continue to evolve, we will stay focused on driving meaningful, technology-powered growth for the businesses we support.

One such opportunity is our recent investment in Kintsugi, an AI-native startup transforming sales tax compliance for small and mid-sized businesses. This collaboration is a catalyst for accelerating our AI roadmap and broadening our ability to serve the growing needs of customers. Kintsugi’s platform, designed with e-commerce and SaaS businesses in mind, stands out for its seamless integration, affordability, and ease of use, making it an ideal solution for small and mid-sized businesses navigating complex regulatory environments.

This partnership is a prime example of our strategy in action, underscoring our dedication to shaping the future of tax technology. Driving innovation means tapping into diverse sources — whether from within Vertex, through academic collaboration or via forward-thinking startups like this one.

Looking Ahead

As technology and global commerce evolve, so will Vertex. We will continue to invest in the tools, partnerships, and talent that allow us to deliver smarter solutions—today and into the future. Innovation is never once and done. It’s a continuous journey, and we’re just getting started.

Stay connected for more updates on how we’re helping businesses navigate what’s next, powered by innovation and driven by strategy.

Disclaimer

Please remember that the Vertex blog provides information for educational purposes, not specific tax or legal advice. Always consult a qualified tax or legal advisor before taking any action based on this information. The views and opinions expressed in the Vertex blog are those of the authors and do not necessarily reflect the official policy, position, or opinion of Vertex Inc.

Blog Author

Chirag Patel Headshot.

Chirag Patel

Chief Strategy Officer

See All Resources by Chirag

As Chief Strategy Officer, Chirag Patel leads the strategy function responsible for driving global growth, focusing on acquisitions, strategic alliances, and engaging emerging businesses.

Chirag joins Vertex as a leader from EY Foundry, a corporate venturing unit responsible for building new software businesses in relevant markets. Prior to that position, he co-founded and acted as managing director at Highnote Foundry, a venture capital and venture development firm.

Throughout his career, he has held leadership positions at various prestigious organizations and established a successful track record for developing and executing growth strategies for both global 1,000 companies and startups.

Chirag holds a B.S. in computer science from Fairleigh Dickinson University. Currently, he is an adjunct professor at Carnegie Mellon University concentrating on corporate venturing.

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