Research Shows Tax Compliance Issues Hinder E-Commerce Growth

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London, United Kingdom – July 12, 2022

A fragile yet prosperous business economy has encouraged finance leaders to identify new opportunities for growth in 2022. Yet, according to research by Vertex, Inc. (NASDAQ:VERX) ("Vertex" or the "Company"), a global provider of tax technology solutions, over three-quarters of senior finance professionals are concerned scalability will be impeded by the complexities caused by indirect tax liability and financial process inefficiencies.

The research, which surveyed 730 financial decision makers working in businesses selling cross-border products and services, revealed that 68% of respondents consider frictionless commerce as a strategic priority this year. As a result, seven out of ten respondents report that the number of territories their organisation transacts with has increased exponentially over the past two years, with many taking advantage of e-Commerce to maximise growth.

However, with tax authorities across the globe changing rules and regulations in response to the rise in online sales as well as the adoption of new technologies, over half of the businesses are troubled by the delays caused by performing VAT/sales tax calculations and charging at the point of sale. This is closely followed by the risk of unsustainable manual indirect tax processes as the business expands.

This is not surprising, given the research shows that finance and tax teams are often using multiple systems to handle their indirect tax obligations, with many relying on native tools in their ERP system (51%) and/or manual processes and spreadsheets (41%). According to 47% of respondents, this is problematic as their indirect tax capabilities are not equipped to handle the requirements of an ever-evolving tax landscape.

Peter Boerhof, VAT director at Vertex, comments: “The acceleration of digitalisation in combination with the e-Commerce boom has created a perfect storm for businesses who are looking to expand into new markets.”

Survey respondents identify challenges registering their business for indirect tax in new territories, the capability to manage and charge taxes in the same technology platform and managing indirect tax on both physical and online sales in one basket. 

Over half of the finance leaders surveyed believe improving indirect tax management will help their business expand with confidence and agree that automation of core financial processes will drive scalability. 

“With so many complexities to navigate in today’s tax landscape, basic functionality within ERP systems is not enough for businesses to efficiently handle their indirect tax obligations now. The perspective shared by financial decision makers in this study express asserts the need to have the right technology to keep pace and maximise growth”.

Download the full research report here.


About Vertex

Vertex, Inc. is a leading provider of tax technology and services, enabling companies of all sizes to realize the full strategic potential of the tax function by automating and integrating tax processes, while leveraging advanced and predictive analytics of tax data. Vertex provides cloud-based and on-premise solutions that can be tailored to specific industries for every major line of tax, including income, sales and consumer use, value added and payroll. Headquartered in Pennsylvania, and with offices worldwide, Vertex is a privately held company that employs approximately 1,000 professionals and serves companies across the globe.

For more information follow Vertex on Twitter, Facebook and LinkedIn.


Media contact:                           
Rebecca Brown
Skout PR for Vertex, Inc.
Company contact:                           
Marisa Norris
Vertex, Inc.    
Investor Relations contact:  
Ankit Hira or Ed Yuen 
Solebury Trout for Vertex, Inc. 

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