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Vertex Community

The ultimate customer journey awaits. Be supported, educated, and inspired.


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Log In Instructions

Gain full access to personalized support, training, and collaboration tools by logging into the Vertex Community today. If you do not currently have a Vertex Community account, you can self-register. You will need your company’s account number to register. 

Need help? Please contact your company’s admin or Vertex support at 1-800-281-1900.

Explore the Community

Compliance

Knowledge

Stay informed with product documentation, release notes, and support articles. Access timely updates on new features, product launches, and how-to resources.

Work At the Speed of Business

Vertex University

Expand your expertise with training courses, certification paths, and on-demand courses. Start your journey today through Vertex University.

Marketing and Selling SUT Services

Support

Submit and track your support cases, check statuses, and manage invoices—all from one secure place.

Multiple Deployment Options

Developer Network

Access tools, APIs, and resources to seamlessly integrate and extend your Vertex solutions. Join the Developer Network to start building.

Each month, we provide a tax calendar and bank account reconciliation report. In addition, we provide a 13-month trend analysis report by filing entity and by jurisdiction.

Events & Webcasts

Join upcoming live sessions or watch on-demand events featuring subject matter experts, and industry leaders.

Cloud-Based Technology

Downloads

Keep your systems running smoothly with access to the latest product data updates and resources.

Support and Training with Vertex Cloud Indirect Tax

Community Forum

Engage with peers, tax professionals, and Vertex experts. Exchange best practices, discuss industry topics, and connect with thought leaders.

Why Join the Vertex Community?

  • Stay current with the latest product releases and tax technology innovations.
  • Get direct access to Vertex experts and certified training.
  • Collaborate and network with peers solving the same challenges.
  • Simplify your support experience with self-service tools.

Explore Community training videos.

Vertex Community Tour

In this video, we cover the basics of the Vertex Community and show you how to navigate the homepage, submit and track a case, and access the knowledge base.

Vertex Community - Admin Tour

In this video, we'll go over administrator functions on the Vertex Community, showing you how to manage existing users, create new users, and pay invoices.

Vertex Community - MSO User Tour

In this video, we'll go over some of the functionality of the Vertex Community, specific to Managed Services Outsourcing (MSO) users.

Vertex Community - MSO Administrator Functions

In this video, we'll go over functions for Managed Services Outsourcing (MSO) Administrators on the Vertex Community. You'll learn how to manage existing users, create new users, and pay invoices. We'll also take a look at functionality available on the Outsourcing Services Portal.

Looking for updates on the status of our products and services? View Our Status Page

Need Help?

Contact Vertex Customer Support at 1-800-281-1900 or visit our Help Center.