How TeamViewer Built a Future-Ready Global Tax Framework

The Challenge: Scaling VAT and E-Invoicing Compliance Across 42 Countries

TeamViewer, a global leader in digital workplace technology, supports more than 600,000 customers worldwide and is VAT-registered in approximately 42 countries. As e-invoicing mandates expanded across Europe and beyond, the company needed a scalable approach to indirect tax compliance that could support its highly customised Microsoft Dynamics 365 environment and evolving global regulatory requirements.

The Solution: A Unified Global Tax Platform

By implementing Vertex O Series®, Vertex VAT Compliance, and Vertex e-Invoicing, TeamViewer created a unified global tax platform that streamlines indirect tax determination, reporting, and e-invoicing processes. The integrated solution helps reduce manual effort, improve invoice accuracy through automation and pre-validation, and increase confidence in compliance across multiple jurisdictions.

The Result: Greater Accuracy, Confidence, and Compliance Readiness

Today, TeamViewer is better positioned to manage changing tax requirements, including emerging e-invoicing mandates and the EU's VAT in the Digital Age (ViDA) initiative, while supporting continued global growth with a connected, future-ready tax infrastructure.

Company Profile

• Industry: Software Development
• Headquarters: Göppingen, Germany
• Employees: ~1,900
• Revenue: €746 million
• Customers Served: 600,000+ worldwide

Vertex Solutions

• Vertex O Series® for Microsoft Dynamics 365 (VAT and North America sales tax)
• Vertex VAT Compliance
• Vertex e-Invoicing

IT Environment

• Microsoft Dynamics 365 Finance and Supply Chain
• Salesforce Revenue Cloud
• Adobe Commerce (formerly Magento)