Vertex Recognised for Exceptional Customer Experience

The only tax technology provider to earn HDI Support Centre Certification

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King of Prussia, PA – 9 February 2023

Vertex, Inc. (NASDAQ:VERX) (“Vertex” or the “Company”), a global provider of tax technology solutions, announced that it has achieved Support Centre Certification from the Help Desk Institute (HDI), the premier certification organisation dedicated to elevating service and support across the enterprise. Vertex is the only tax technology provider to earn the HDI Support Centre Certification, an internationally recognised standard for best practices in customer support and the highest level of recognition for customer experience. This is the second time Vertex has received this recognition. 

HDI Support Certification is awarded based on excellence in the following core areas: leadership, policy and strategy, people management, resources, process and procedure, people satisfaction, customer satisfaction and performance results.

“We are committed to continuous improvement to provide our customers with a best-in-class experience at every stage of their relationship with us,” said Kate Shields, Chief Customer Officer at Vertex. “We are proud to have once again achieved certification from HDI and to be recognised for meeting their elevated maturity standards. As a global support organisation, this achievement reinforces our commitment to deliver the highest levels of support, adhering to best practices and standards.” 

First introduced in 2000, the HDI Support Centre Certification programme is the only open industry standards programme for the certification of support centre quality. HDI Support Centre Certification is designed to improve the effectiveness of the support services industry and support organisations by providing an industry standard that is recognised worldwide, and an accompanying certification programme. Evaluation is based on a set of activities, each with four levels of maturity used to evaluate the support centre. Vertex met all these requirements to earn this certification. 

“We are delighted to award this certification to Vertex,” stated Megan Selva, HDI’s director of content and training. “Achieving HDI Support Centre Certification is proof of Vertex’s dedication to quality operations, continuous improvement, strategic vision, a positive work environment and high levels of customer service.” 


Copyright © 2023 Vertex, Inc. All rights reserved. The information contained herein is intended for information purposes only, may change at any time in the future, and is not legal or tax advice.  The product direction and potential roadmap information is not a guarantee, may not be incorporated into any contract, and is not a commitment to deliver any material, code, or functionality.  This information should not be relied upon in making purchasing, legal, or tax decisions. The development, release, and timing of any features or functionality described for Vertex's products remains at the sole discretion of Vertex, Inc.  Any statements in this release that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. All forward-looking statements are subject to various risks and uncertainties described in Vertex's filings with the U.S. Securities and Exchange Commission ("SEC") that could cause actual results to differ materially from expectations.  Vertex cautions readers not to place undue reliance on these forward-looking statements which Vertex has no obligation to update

About HDI

HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.  HDI also connects solution providers with practitioners through industry partnerships and marketing services. Guided by an international panel of industry experts and practitioners, HDI is the premier resource for best practices and emerging trends.

About Vertex

Vertex is a leading global provider of indirect tax software and solutions. The company's mission is to deliver the most trusted tax technology enabling global businesses to transact, comply and grow with confidence. Vertex provides solutions that can be tailored to specific industries for major lines of indirect tax, including sales and consumer use, value added and payroll. Headquartered in North America, and with offices in South America and Europe, Vertex employs over 1,300 professionals and serves companies across the globe.

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Company Contact

Rachel Litcofsky
Manager, Public Relations
Vertex, Inc.

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