At Vertex, we're committed to customer success so we pride ourselves on delivering world-class Support and Training services. Our training and support teams consistently earn customer satisfaction ratings of 97% or higher.
Tax Software Support
From simple questions to customized assistance with key issues, Vertex provides customers with world-class support options. The Vertex Support team can help you quickly resolve tax, functional, and technical issues to keep your Vertex software operating at the highest levels of efficiency and accuracy.
Demonstrating our commitment to customer satisfaction, the Vertex support team has earned the prestigious SCP certification for twelve consecutive years.
View our Service Level Agreements or check out our Support Metrics to learn more about our commitment to our customers.
Support is available online, via phone, or through one of our premium support services. View all support options to contact us or to learn more.
Tax Software Training
Vertex training helps customers develop the competencies needed to best leverage their Vertex tax software investment. The Vertex Training team helps customers correctly configure and use Vertex software products.
With training options for the complete suite of direct and indirect tax products, Vertex Certified™ instructors design and deliver professional training courses across a range of formats. Vertex also offers users the chance to set themselves apart by becoming Vertex Certified themselves.
Whether in a classroom, at your facility, or via online learning methods, Vertex training can help you and your company succeed. View all training options to register or to learn more.