Services

Support Bundles

Executive summary
  • Bundled support services to meet your specific needs
  • Combine key support options to create a bundled package

Ensure the highest level of support and maximize the value of your Vertex investment. Choose from two support bundles combining our most popular support options like Technical Account Manager support and phone support call prioritization.

Advanced Support

  • A Standard Technical Account Manager (TAM) and all the associated benefits
  • Exclusive call queue staffed by senior support professionals
  • Proactive internal coordination to ensure smooth experience

Premium Support

  • An Extended Technical Account Manager (ETAM) and all the associated benefits including two on-site visits annually
  • Exclusive call queue staffed by senior support professionals
  • After hours Emergency Support 
  • Proactive internal coordination to ensure smooth experience
Contact Vertex
Have questions or need assistance?
Contact Vertex now! 1-800-355-3500
Vertex SCP Certified

Vertex Service Capability & Performance Certified

Resources

Service Level Agreement Metrics

The Service Level Agreement Metrics provide an overview of our performance.