Support

Vertex Tax Software Self-Help Support

Draw upon the collective expertise of Vertex tax software experts online, any time with self-service access to support resources at the myVertex client portal.

No matter where you are or when you need help, tax performance support is within reach with the myVertex portal. Clients can log in to access a searchable knowledge base of articles, Vertex tax software and content updates and documentation, message boards, and discussion forums.

The self-help resources in myVertex provide answers to basic Vertex tax software questions and illustrate how to use the software through online tutorials. You can also create or track a service request for assistance with a specific question or need.

Vertex provides award-winning technical support to help customers maximize their Vertex technology investment and keep their tax function operating at peak performance. We’re the only company in the tax industry to earn the prestigious Service Capability and Performance (SCP) certification, the internationally recognized benchmark for IT service support centers. We’re proud to have achieved this certification every year since 1999. View our Support Metrics.

Customers can access product support in a variety of ways—from a dedicated technical account manager, to award-winning phone support, to a searchable online database of product support topics.

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