Support Services

Vertex provides award-winning technical support to help customers maximize their Vertex technology investment and keep their tax function operating at peak performance. We’re the only company in the tax industry to earn the prestigious Service Capability and Performance (SCP) certification, the internationally recognized benchmark for IT service support centers. We’re proud to have achieved this certification every year since 1999. View our support metrics.

Customers can access product support in a variety of ways—from a dedicated technical account manager, to award-winning phone support, to a searchable online database of product support topics.

Self Help Support

Vertex users can access myVertex online anytime for a full range of self-service resources to answer basic questions. Log-in to access a searchable database of articles, product documentation and discussion forums, or to create a service request.

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Phone Support

The Vertex team of award-winning support analysts are available to answer questions and help customers work through any issues. Standard phone support is available Monday through Friday during normal business hours. And 24x7 support can be arranged when needed. This offering is especially valuable during critical times such as system installation, updates, ERP migrations, and during holidays and peak periods.

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Technical Account Manager (TAM)

For higher level dedicated support, Vertex can offer a Technical Account Manager to provide a superior level of support and guidance to maximize your Vertex technology investment.

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Support Bundles

Choose from two support bundles combining our most popular support options like Technical Account Manager (TAM) support and phone support call prioritization.

Explore Support Bundles

Contact Vertex
Have questions or need assistance?
Contact Vertex now! 1-800-355-3500
Vertex SCP Certified

Vertex Service Capability & Performance Certified

Our Service Level Agreement Metrics provide an overview of performance.