Vertex Inc., today announced that starting on November 14, 2014, it will disable Secure Sockets Layer version 3.0 (SSLv3) in response to a vulnerability tagged POODLE (Padding Oracle On Downgraded Legacy Encryption). As such, starting on November 14, 2014, if you utilize SSLv3 for connectivity, you will not be able to access any Vertex hosted solution.
Vertex recommends that all clients, on-premise or otherwise, work with their Information Technology department to determine if SSLv3 is still being used and reference the resources below for additional guidance to help determine next steps. Clients using SSLv3 to access these solutions will need to address this situation as soon as possible or risk losing connectivity to their Vertex application.
The POODLE vulnerability is present in the Secure Sockets Layer (SSL) 3.0 cryptography protocol (SSLv3), and could be exploited to intercept data that is intended to be encrypted between computers and servers. If you believe that this policy will negatively impact your use of Vertex hosted solutions, please contact us as soon as possible so that we can discuss your options and help to support you through this process.
Vertex Product Support can be reached via the Web at myVertex or via phone:
Indirect (Transaction) Tax: 800.281.1900 (International: 610.640.4210). To reach your dedicated representative, please reference your Product Code.
Direct (Income) Tax: 800.635.1120 (International: 941.343.1120)
The resources below provide additional guidance on the risk and vulnerability identification and the implementation of appropriate diagnostic testing:
Since 1978, Vertex, Inc., has been a leading provider of tax technology and services, enabling companies of all sizes to realize the full strategic potential of the tax function by automating and integrating tax processes, while leveraging advanced and predictive analytics of tax data. Vertex provides cloud-based and on-premise solutions that can be tailored to specific industries for every major line of tax, including income, sales and consumer use, value added and payroll. Headquartered in Pennsylvania, and with offices worldwide, Vertex is a privately held company that employs over 900 professionals and serves companies across the globe.