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To optimize your virtual classroom experience, Vertex recommends that you review the following information and complete the necessary preparation tasks.

Before the Virtual Class

Prepare for the virtual class by:

• Scheduling approximately 30 minutes longer than the class duration so you can fully participate in the virtual class.
• If necessary, scheduling an office or conference room with access to a speaker phone.
• Checking the reminder email from the Vertex registrar for important information about the virtual class. It is sent two days before the virtual class.
• Checking that your computer's configuration and settings meet virtual class requirements.

Check Your System Requirements

Please ensure your learning environment meets the following criteria for an optimal virtual classroom experience.

Computer Requirements:

See below for a complete computer diagnostic check.

Internet Connection Speed

• 56Kb/sec or faster (Broadband is strongly recommended)

Display

• 800x600 pixels required (1024x768 recommended)

Phone

• Separate phone line to dial into the audio segment
• Optional phone headphones

Check Your Computer's Configuration and Settings:

The Vertex virtual classes are powered by Adobe® Connect and Skytap Cloud technologies.

We suggest checking your computer at least one-day in advance. Complete the following steps to ensure you can fully participate in the virtual classes.

Perform a connection test for Adobe Connect:
https://admin.acrobat.com/common/help/en/support/meeting_test.htm

Perform a connectivity test for Skytap Cloud. Navigate to the following URL and click Start Connectivity Test:
https://cloud.skytap.com/tools/connectivity

These tests check your computer and take approximately 30 seconds to run. There is no need to test/install the Adobe Connect add-in.

Technical Support

If you experience any technical difficulties before or during the virtual class, you can contact Adobe® Acrobat Connect ™ Pro technical support by calling 1.800.833.6687 (Toll Free for US).

Check Phone Equipment for Audio Segment

Vertex recommends using headphones or a speaker phone in a quiet office or conference room.

Day of the Virtual Class

Complete these steps:

1. Log on 5 to 10 minutes before the virtual class.
2. Navigate to the meeting URL provided to you in the registration reminder email.
3. Log in with your email address on the Adobe Acrobat Connect Pro login page before clicking on the Enter Room button.
4. Dial the toll-free phone number and enter the participant code for the audio segment.

During the Virtual Class

• The use of recording equipment is strictly prohibited.
• Allow an extra half hour to your schedule should the virtual class last longer than the allotted time.

After the Virtual Class

Please complete the online evaluation immediately following the virtual class. Your virutal class leader will give you directions for accessing the evaluation. The information you provide helps us improve the way we meet customers' needs.

Virtual Class Policies

The following Vertex registration policies apply to all virtual classes.

Multiple Employee Attendance at Virtual Class

Group discounts are available for each virtual class. Please contact Vertex Training for details by sending an email to mailto:traiing.registration@vertexinc.com with the names, email addresses, and phone numbers of the additional employees who will be attending. Or, call 1.877.455.2645 (international 1.484.595.2590).

Contact Vertex

There are three ways to contact Vertex Training Registration:

• Telephone: 1.877.455.2645 (international 1.484.595.2590)
• Fax: 610.640.2761
• Email: training.registration@vertexinc.com
• Registration: http://www.vertexinc.com/support/training/default.asp
• Address: Vertex Inc., 1041 Old Cassatt Rd., Berwyn, PA 19312

CPE Credits

In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted one CPE credit for each 50 minutes.