Vertex Tax Software Support Options

Quickly resolve your issues via Vertex Support's range of self-service, standard, and premium options.

Online Support- myVertex is always available and offers a full range of self-help resources to answer basic questions with a searchable knowledge base, product and content updates, message boards, tutorials, and documentation.
Phone Support - Standard support is available during normal business hours by contacting our team of 50+ support professionals in our US-based call centers.
Premium Support - For customers with needs beyond standard support, Vertex offers premium options such as 24x7 emergency support, Technical Account Managers, and other extra services.