Vertex Support & Training

Vertex demonstrates a strong commitment to customer success through its world-class Support and Training services. Both teams consistently earn customer satisfactions ratings of 97% or higher:

• Vertex Support helps customers quickly resolve issues via a range of self service, standard, and extended options. 
• Vertex Training helps customers develop the competencies needed to best leverage their Vertex software investment. 
  

Vertex Support

From simple questions to customized assistance with key issues, the Vertex Support team can help you quickly resolve tax, functional, and technical issues that prevent Vertex from operating at full efficiency and accuracy. 

• For basic questions, we offer a range of self-help resources that are available 24x7x365, including knowledge bases, message boards, tutorials, and documentation.
• Standard Support: Most issues not resolved by self-help can be addressed during normal business hours by contacting our team of 50+ support professionals in our US-based call centers. 
• For customers with special needs, we offer a range of Extended Support Services, including 24x7 support, Technical Account Managers (TAMs), and extra help with key issues.  For an even greater value, we offer support bundles that combine popular options to provide the highest level of confidence.

Demonstrating our commitment to customer satisfaction, the Vertex support team has earned the prestigious SCP certification for nine consecutive years. Read the press release here.

 

Vertex Training

The Vertex Training team helps customers and partners build the competencies needed to correctly configure and use Vertex software products. With training options for the complete suite of direct and indirect tax products, Vertex Certified™ Instructors design and deliver professional training courses across a range of formats. Whether in a classroom, at your facility, in a webinar, or via online learning materials, Vertex training can help you and your company succeed.
Learn more...