Services

Technical Account Manager (TAM)

Executive summary
  • Dedicated support liaison for your company
  • Proactive, consistent, and reliable support
  • Maximize uptime, and optimize the value of your technology investment

For an increased level of support, Vertex can provide a Technical Account Manager (TAM) dedicated to your company. Access to this level of support resource can optimize your ROI and minimize risk. On average, 80% of Vertex customers with a TAM renew this valuable service each year. TAM Support is a fee-based service, and is available at two levels to meet your particular need.

Standard TAM Support

  • Designated liaison and client advocate for all Vertex-related issues
  • High-level planning and ongoing guidance to ensure deployment success
  • Proactive notification of critical defects
  • Escalation and proactive followup on key support issues
  • Guidance on navigating the Vertex organization
  • Personal assistance to help resolve issues

Extended TAM Support

  • All the benefits of a Standard TAM plus two on-site visits annually for deeper discussion and understanding
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Resources

Service Level Agreement Metrics

The Service Level Agreement Metrics provide an overview of our performance.