Vertex offers a full range of support offerings for Vertex® Income Tax / Direct Tax Solution Support.

Online Support

myVertex is always available and offers a full range of self-help resources to answer basic questions with a searchable knowledge base, product and content updates, message boards, tutorials, and documentation.

LinkedIn - Network with other tax professionals on the Vertex Professionals group

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Standard Support

Standard support hours are Monday through Friday 8:15 a.m. - 8:00 p.m. ET.

800.635.1120 (International: 941.343.1120). For faster support, please reference the Phone Menu.

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Premium Support

Vertex offers a number of premium options for Vertex Income Tax / Direct Tax customers with extended support needs:

• Technical Account Managers (TAMs)