Vertex offers a full range of support offerings for Vertex® Exemption Certificate Manager.

Online Support

myVertex is always available and offers a full range of self-help resources to answer basic questions with a searchable knowledge base, product and content updates, message boards, tutorials, and documentation.

LinkedIn - Network with other tax professionals on the Vertex Professionals group

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Standard Support

Standard support hours are Monday through Friday 8:15 a.m. - 8:00 p.m. ET.

1. Dial 800.281.1900 (International: 610.640.4210).
2. To directly access your dedicated Vertex Exemption Certificate Manager support representative, please enter Product Code 4760

Learn more about Vertex Indirect and Direct Tax Phone Support

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Premium Support

Vertex offers a number of premium options for Vertex Sales & Use Tax Returns customers with extended support needs:

• Vertex Exemption Certificate Manager Start Service - Dedicated installation assistance and Getting Started training are available for standalone installations of ECM.
  
  

Learn more about Vertex Premium Support Options