Vertex Tax Software Support Options

Quickly resolve your issues via Vertex Support's range of self service, standard, and extended options.

Online Support for Tax Software

The Customer Cafe is available 24x7x365 and offers a full range of self-help resources to answer basic questions with a searchable knowledge base, product and content updates, message boards, tutorials, and documentation. Log in to the Customer Cafe to access these resources.

For questions that cannot be answered through self-help, please fill out the standard support request form, also available by logging into the Customer Cafe. Submissions will be answered during normal business hours (8:15 a.m. to 8:00 p.m. ET Monday-Friday).

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Phone Support for Tax Software

Standard support is available during normal business hours (8:15 a.m. to 8:00 p.m. ET Monday-Friday) by contacting our team of 50+ support professionals in our US-based call centers.

Indirect (Transaction) Tax: 800.281.1900 (International: 610.640.4210). To reach your dedicated representative, please reference your Product Code.

Direct (Income) Tax: 800.635.1120 (International: 941.343.1120). For faster support, please reference the Phone Menu.

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Extended Support for Tax Software

For customers with special needs, we offer 24x7 emergency support, Technical Account Managers, and extra help with key issues. For even greater value, we offer premium support bundles that combine popular support options to provide the highest level of confidence. View all our Extended Options.