Vertex Support
Vertex is committed to providing customers with world-class support services. From simple questions to customized assistance with key issues, the Vertex Support team can help you quickly resolve tax, functional, and technical issues to keep your Vertex software operating at the highest levels of efficiency and accuracy.
To better model customer needs, Vertex support services are grouped into three tiers:
- Self Help: For basic questions, we offer a range of self-help resources that are available 24x7x365, including knowledge bases, message boards, tutorials, and documentation. To access these materials, please log in to the Customer Café.
- Standard Support: Most issues can be addressed during normal business hours by contacting our team of 50+ support professionals in our US-based call centers. Please visit the contact us page for details or log in to the Customer Café to submit an online support request.
- Extended Options: For customers with special needs, we offer a range of Extended Support Services, including 24x7 support, Technical Account Managers (TAMs), and extra help with key issues. For an even greater value, we offer premium support bundles that combine popular support options to provide the highest level of confidence.
Our Customer Service Commitment
Integrity is the most important aspect of all our customer interactions. We take pride in our ability to listen to customers and truly seek to understand the nature of their business. Our most important job is ensuring your success with your Vertex solution.
- Service Level Agreements outline our commitment to customers.
What This Means for You
Vertex understands the correlation between delivering quality service that leads to enhanced value and our customers’ willingness to maintain a long-term partnership. We value your business and hope that you will become comfortable recommending Vertex to your business associates.
- Support Metrics demonstrate our ability to deliver world-class support.
Please visit our contact us page for phone support numbers.