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Vertex Phone Support

We have some of the best response times in the business, but we are always striving to make your support experience faster and easier. This page will offer guidance when navigating the Vertex phone support system.

Vertex Transaction Tax | Vertex Income Tax

Vertex Transaction Tax

When you call us at 800.281.1900 simply use the code next to your product in the chart below and you will reach your dedicated support representative even faster.

Product Code
Sales Tax Products
Vertex® Sales Tax Returns 4710
Vertex® Sales Tax Q Series® 4720
Vertex® Sales Tax L Series® 4725
Vertex® Sales Tax O Series® 4765
Vertex® Sales Tax Rate Locator 4755
Vertex® Sales Tax Reference 4725
Consumer Use Tax Products
Vertex® Consumers Use Tax O Series® 4780
Communications Tax Products
Vertex® Communications Tax L Series® 4727
Vertex® Communications Tax Q Series® 4790
Payroll Tax
Vertex® Payroll Tax Q Series® 4730
Vertex® Payroll Tax L Series® 4732
Value Added Tax Products
Vertex® Value Added Tax O Series® 4778
Miscellaneous Products
Vertex® GeoCoder System 4725
Vertex® Exemption Certificate Manager 4760
Vertex® Reporting and Analysis 4770

Vertex Income Tax

Customer Support

  1. Dial 1.800.635.1120
  2. Select 1 for Customer Support
  3. Select the appropriate option:
Technical assistance with installation and errors on all Income Tax products Option 1
Product assistance with Federal Compliance and Provision Option 2
State Compliance assistance Option 3
Electronic Filing assistance Option 4
1065 Partnership including Flow Through states assistance Option 5
International Compliance assistance Option 6
Assistance with all other Vertex Income Tax products Option 7

Accounting and Billing Questions

  1. Dial 1.800.635.1120
  2. Select 2 for Accounting and Billing

Sales, Consulting Services and Product Information

  1. Dial 1.800.635.1120
  2. Select 3 for Sales

Product Training

  1. Dial 1.800.635.1120
  2. Select 4 for Product Training