Vertex Phone Support
We have some of the best response times in the business, but we are always striving to make your support experience faster and easier. This page will offer guidance when navigating the Vertex phone support system.
Vertex Transaction Tax | Vertex Income Tax
Vertex Transaction Tax
When you call us at 800.281.1900 simply use the code next to your product in the chart below and you will reach your dedicated support representative even faster.
| Product | Code |
|---|---|
| Sales Tax Products | |
| Vertex® Sales Tax Returns™ | 4710 |
| Vertex® Sales Tax Q Series® | 4720 |
| Vertex® Sales Tax L Series® | 4725 |
| Vertex® Sales Tax O Series® | 4765 |
| Vertex® Sales Tax Rate Locator™ | 4755 |
| Vertex® Sales Tax Reference | 4725 |
| Consumer Use Tax Products | |
| Vertex® Consumers Use Tax O Series® | 4780 |
| Communications Tax Products | |
| Vertex® Communications Tax L Series® | 4727 |
| Vertex® Communications Tax Q Series® | 4790 |
| Payroll Tax | |
| Vertex® Payroll Tax Q Series® | 4730 |
| Vertex® Payroll Tax L Series® | 4732 |
| Value Added Tax Products | |
| Vertex® Value Added Tax O Series® | 4778 |
| Miscellaneous Products | |
| Vertex® GeoCoder System | 4725 |
| Vertex® Exemption Certificate Manager | 4760 |
| Vertex® Reporting and Analysis | 4770 |
Vertex Income Tax
Customer Support
- Dial 1.800.635.1120
- Select 1 for Customer Support
- Select the appropriate option:
| Technical assistance with installation and errors on all Income Tax products | Option 1 |
| Product assistance with Federal Compliance and Provision | Option 2 |
| State Compliance assistance | Option 3 |
| Electronic Filing assistance | Option 4 |
| 1065 Partnership including Flow Through states assistance | Option 5 |
| International Compliance assistance | Option 6 |
| Assistance with all other Vertex Income Tax products | Option 7 |
Accounting and Billing Questions
- Dial 1.800.635.1120
- Select 2 for Accounting and Billing
Sales, Consulting Services and Product Information
- Dial 1.800.635.1120
- Select 3 for Sales
Product Training
- Dial 1.800.635.1120
- Select 4 for Product Training