Vertex Indirect and Direct Tax Phone Support
Get technical assistance with installation and errors as well as general product support for all your indirect tax and direct tax products. We have some of the best response times in the business because we make your support experience faster and easier. Use the instructions below to navigate the Vertex phone support system and quickly access the resource you need.
Standard support hours are Monday through Friday 8:15 a.m. - 8:00 p.m. ET.(After hours support is available for a fee.)
Vertex Indirect (Transaction) Tax
- Dial 800.281.1900
- Enter the code next to your product in the chart below for direct access to your dedicated support representative for that specific indirect tax product.
| Product | Code |
|---|---|
| Sales Tax Products | |
| Vertex® Sales Tax Returns™ | 4710 |
| Vertex® Sales Tax Q Series® | 4720 |
| Vertex® Sales Tax L Series® | 4725 |
| Vertex® Sales Tax O Series® | 4765 |
| Vertex® Sales Tax Rate Locator™ | 4755 |
| Vertex® Sales Tax Reference | 4725 |
| Consumer Use Tax Products | |
| Vertex® Consumers Use Tax O Series® | 4780 |
| Communications Tax Products | |
| Vertex® Communications Tax L Series® | 4727 |
| Vertex® Communications Tax Q Series® | 4790 |
| Payroll Tax | |
| Vertex® Payroll Tax Q Series® | 4730 |
| Vertex® Payroll Tax L Series® | 4732 |
| Value Added Tax Products | |
| Vertex® Value Added Tax O Series® | 4778 |
| Miscellaneous Products | |
| Vertex® GeoCoder System | 4725 |
| Vertex® Exemption Certificate Manager | 4760 |
| Vertex® Reporting and Analysis | 4770 |
Vertex Direct (Income) Tax
Customer Support
- Dial 1.800.635.1120
- Select 1 for Customer Support
- Select the appropriate option:
| Technical assistance with installation and errors on all Income Tax products | Option 1 |
| Product assistance with Federal Compliance | Option 2 |
| State Compliance assistance | Option 3 |
| Electronic Filing assistance | Option 4 |
| Product assistance with Provision | Option 5 |
| 1065 Partnership including Flow Through states assistance | Option 6 |
| International Compliance assistance | Option 7 |
| Assistance with all other Vertex Income Tax products | Option 8 |
Accounting and Billing Questions
- Dial 1.800.635.1120
- Select 2 for Accounting and Billing
Sales, Consulting Services and Product Information
- Dial 1.800.635.1120
- Select 3 for Sales
Product Training
- Dial 1.800.635.1120
- Select 4 for Product Training