Get technical assistance with installation and errors as well as general product support for all your indirect tax and direct tax products. We have some of the best response times in the business because we make your support experience faster and easier. Use the instructions below to navigate the Vertex phone support system and quickly access the resource you need.

Standard support hours are Monday through Friday 8:15 a.m. - 8:00 p.m. ET. (After hours support is available for a fee.)

Vertex Indirect (Transaction) Tax

1. Dial 800.281.1900 (International: 610.640.4210).
2. Enter the code next to your product in the chart below to directly access your dedicated support representative for that specific indirect tax product.

Product	Code
Sales Tax Products
Vertex® Sales & Use Tax Returns	4710
Vertex® Sales Tax Q Series®	4720
Vertex® Sales Tax L Series®	4725
Vertex® Sales Tax O Series®	4765
Vertex® Indirect Tax O Series® (on-site & on-demand)	4765
Vertex® Consumer Use Tax O Series®	4780
Vertex® Indirect Tax for Retail	4765
Vertex® Sales Tax RateLocator	4755
Vertex® Address Cleansing®	4765
Communications Tax Products
Vertex® Communications Tax L Series®	4727
Vertex® Communications Tax Q Series®	4790
Payroll Tax
Vertex® Payroll Tax Q Series®	4730
Vertex® Payroll Tax L Series®	4732
Value Added Tax Products
Vertex® Value Added Tax O Series®	4778
Vertex® Indirect Tax O Series® (on-site & on-demand)	4765
Leasing Products
Vertex® Indirect Tax for Leasing	4785
Vertex® Lease Tax O Series®	4785
Miscellaneous Products
Vertex® GeoCoder System	4725
Vertex® Exemption Certificate Manager	4760
Vertex® Reporting & Analysis	4770

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Vertex Direct (Income) Tax

Customer Support

1. Dial 1.800.635.1120 (International: 941.343.1120).
2. Select 1 for Customer Support.
3. Select the appropriate option:

Technical assistance with installation and errors on all Income Tax products	Option 1
Product assistance with Federal Compliance	Option 2
State Compliance assistance	Option 3
Electronic Filing assistance	Option 4
Product assistance with Provision	Option 5
1065 Partnership including Flow Through states assistance	Option 6
International Compliance assistance	Option 7
Assistance with all other Vertex Income Tax products	Option 8

Accounting and Billing Questions

1. Dial 1.800.635.1120 (International: 941.343.1120).
2. Select 2 for Accounting and Billing.

Sales, Consulting Services, and Product Information

1. Dial 1.800.635.1120 (International: 941.343.1120).
2. Select 3 for Sales.

Product Training

1. Dial 1.800.635.1120 (International: 941.343.1120).
2. Select 4 for Product Training.